We used Kashgar Guide to book day trips from Kashgar to Karakul Lake and Shipton’s Arch. Imam was friendly and helpful with booking the trips, and our guide Tudajin was excellent. Both spoke excellent English and were very friendly and easy going. The cars provided for the trips were great as well, better than you often get in China.
What really set them apart though was the extra help we received shipping knives back from Kashgar. We bought some cooking and other knives from the markets where they are making them by hand, but you aren’t allowed to check them in your baggage when you fly out of Xinjiang. China Post won’t ship them either, you must use a local shipping arranger. Imam was extremely helpful in dealing with the shipping company, and also went out of his way to help me get the knives in Beijing. It is not an easy process, especially if you don’t speak Chinese very well.
After a year and a half living in China and a lot of travel, I must say that Imam and Tudajin at Kashgar Guide provide some of the best customer service I have experienced.
San Francisco, CA